Important Information About Our Business
SkyCapital Investments Limited trading as Wealth One Financial Services holds a Financial Advice Provider (FAP) licence issued by the Financial Markets Authority (FMA) to provide regulated financial advice services.
FSP Number: FSP1009699
Contact Details:
Address: C3, 27-29 William Pickering Drive, Rosedale, North Shore, Auckland (under lease negotiation as of September 2025)
Phone: +64 22 191 8688
Email: jack@wealthonefinancials.co.nz
Website: www.wealthonefinancials.co.nz
Nature and Scope of Our Advice Services
We provide regulated financial advice in relation to lending products, including:
- Residential and investment property mortgages
- Commercial and business lending
- Construction and development funding
- Bridging finance and short-term solutions
- Specialist and non-bank lending strategies
We do not provide advice on:
- Legal or estate planning (e.g. wills, trusts)
- General insurance (e.g. house, contents, vehicle)
- Personal insurance (e.g. life, health, trauma, income protection)
- Investment products (e.g. shares, bonds, managed funds, KiwiSaver)
For advice in these areas, we recommend seeking assistance from a suitably qualified specialist.
Product Providers We Work With
We have access to a wide range of lenders to find the most suitable lending solutions, including:
Main Banks:
ANZ, ASB, BNZ, Westpac, Kiwibank, Cooperative Bank, SBS, TSB, Heartland Bank, Bank of China (BOC), Industrial and Commercial Bank of China (ICBC)
Non-Bank and Specialist Lenders:
Avanti, ASAP Finance, Basecorp, Bluestone, Cressida Capital, DBR, First Mortgage Trust, Funding Partners, Liberty, Pepper Money, CMFL, Plus Finance, Prospa, Resimac, Pallas Capital, Southern Cross Partners
Fees and Charges
In many cases, we do not charge you a fee for our financial advice. This is because we are usually remunerated through commissions paid by the main Banks whose products we recommend.
However, fees may apply in certain situations. These will always be discussed and agreed with you in advance, and we will explain how the fees are calculated and when they are payable.
How our fees are determined:
The actual fee charged to you will depend on the nature and scope of advice or service provided. Fees may be based on:
- A fixed dollar amount; or
- A percentage of the loan amount
Our agreed fees may relate to:
- Initial advice and implementation
- Ongoing or annual advice and service support
Where any additional third-party costs are incurred (e.g. valuation, solicitor, application fees), these will be disclosed and agreed with you beforehand.
Situations where fees may apply
- No-commission lenders: If a lender does not pay us a commission, we may charge you a fee. For mortgage advice, this fee can often be added to your loan and paid upon drawdown.
- Non-proceeding after approval: If we obtain a formal loan approval on your behalf and you choose not to proceed, a fee may be charged to fairly reflect the time and effort involved.
- Early repayment or refinancing:
If you repay or refinance your loan within 28 months of drawdown without giving us the opportunity to assist, we may charge a fee for the time spent obtaining your original loan approval. - Complex or urgent advice: If your lending requirements are highly specialised or urgent, or involve after-hours work, we may charge an additional advisory fee to reflect this.
Payment of Fees
Any applicable fee will be documented in writing and agreed before we proceed. You will be issued with an invoice, which is payable within 14 days or as otherwise agreed with your adviser.
Commissions
If you choose to take out a loan based on our advice, we may receive a commission from the lender upon settlement of your loan. These commissions are paid directly by the lender and do not affect the terms of your loan or the amount you borrow.
The commission amount varies depending on the lender, the loan product, and the total loan amount. In some cases, we may also receive an ongoing commission for the life of the loan.
A portion of the commission received may be shared with SkyCapital Investments Limited trading as Wealth One Financial Services to support the delivery of financial advice, compliance oversight, administrative systems, and ongoing professional development.
Full details of any commissions relevant to your situation will be disclosed to you at the time advice is provided.
Conflicts of Interest and Incentives
At Wealth One Financial Services, your best interests are our top priority. While we maintain business relationships with a range of lenders and product providers, we are committed to providing advice that is objective, transparent, and in line with your financial goals.
We may receive commissions from lenders when we arrange a loan on your behalf. In addition, from time to time, some providers may offer non-monetary benefits to support our business, such as:
- Subsidised or discounted access to financial tools and software (e.g. CRM systems)
- Funding or reimbursement for attending professional development events and training
- Hospitality, event invitations, or minor gifts (e.g. hampers or promotional items)
- Volume-based agreements or performance-based incentives
These benefits are not guaranteed and do not influence the advice we give you. Any benefit received is recorded and reviewed as part of our compliance obligations.
How We Manage Conflicts of Interest
To ensure our advice remains fair, impartial, and aligned with your needs, we have robust processes in place to identify, disclose, and manage any actual or perceived conflicts of interest:
- We follow a structured advice process that puts your personal circumstances and goals at the centre of our recommendations.
- All advisers receive annual training on how to recognise and manage conflicts of interest.
- We maintain detailed Conflicts of Interest Registers and Gifts & Incentives Registers, which are regularly reviewed by our compliance team.
- We undertake an independent annual Compliance Assurance Review to verify that our advice and operations continue to meet all regulatory standards.
These practices ensure that your interests are not compromised by any external relationships we may have.
Our Legal Duties to You
As a licensed Financial Advice Provider, we are bound by the duties set out in the Financial Markets Conduct Act 2013 (sections 431I to 431M). This means we must:
- Meet the standards of competence, knowledge, and skill required under the Code of Professional Conduct for Financial Advice Services
- Give priority to your interests when providing advice
- Exercise care, diligence, and skill at all times
- Adhere to ethical behaviour, conduct, and client care as required under the Code of Conduct
These obligations ensure that you receive high-quality, professional advice that is tailored to your needs and delivered with integrity.
Our Internal Complaints Process
At Wealth One Financial Services, we are committed to providing high-quality service. If you are dissatisfied with any part of our advice or service, we encourage you to let us know as soon as possible. We take all complaints seriously and will work with you to resolve the issue fairly and promptly.
Complaints Manager Contact:
John Liang – Compliance Manager
Email: john@wealthonefinancials.co.nz
Phone: +64 21 216 7928
We aim to acknowledge your complaint within 24 hours of receiving it.
Our Internal Complaints Process
|
Step |
Action |
Responsible Party |
Timeframe |
|
1 |
Log Complaint – Record complaint details (date, client, issue) in our Complaints Register |
Adviser / Frontline Staff |
Immediately |
|
2 |
Acknowledge Receipt – Confirm we’ve received your complaint and explain next steps |
Admin / Frontline Staff |
Within 2 business days |
|
3 |
Investigate – Assign to a senior staff member to review all relevant information and documentation |
Compliance Officer / Director |
Within 3–5 business days |
|
4 |
Respond – Provide you with a formal written response or interim update |
Compliance Officer / Director |
Within 10 business days |
|
5 |
Escalate (if required) – If the matter remains unresolved, we will inform you of your right to escalate the complaint to our external dispute resolution scheme (FSCL) |
Compliance Officer |
As requested |
|
6 |
Close & Improve – Finalise the outcome, update the Complaints Register, and assess for process improvements |
Compliance Officer |
Ongoing |
We will keep you informed throughout the process and work in good faith to resolve your concerns promptly and transparently.
Our External Disputes Resolution Scheme
If we are unable to resolve your complaint to your satisfaction, or if you choose not to use our internal complaints process, you can contact our independent disputes resolution scheme. This service is free of charge and is available to help resolve disputes between financial service providers and their clients.
Financial Services Complaints Limited (FSCL)
Address: Level 4, 101 Lambton Quay, Wellington 6011, New Zealand
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
FSCL is an independent, approved dispute resolution scheme and will work with both parties to facilitate a fair and impartial resolution.